Customer Service Skills for Hospitality & Retail (UK Standard)

Breadcrumb Abstract Shape
Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

This course provides essential customer service training based on UK industry standards, suitable for those seeking work in hospitality, retail, call centres, supermarkets, hotels, restaurants, and customer-facing roles. Learners will develop communication and problem-solving skills, learn how to handle complaints professionally, and deliver excellent customer experience. The course also covers service etiquette, teamwork, and workplace professionalism expected by UK employers.

What Will You Learn?
  • Clear learning objectives with practical UK examples
  • Downloadable resources and templates
  • Mobile-friendly videos and lessons
  • Knowledge checks to reinforce learning
  • Certificate of Completion (PDF)
  • 6 months course access

Material Includes

  • Downloadable study guides & templates
  • Video lessons & presentations
  • Practical exercises & quizzes
  • Real-world case studies
  • Certificate of completion

Requirements

  • Basic English communication skills
  • Access to a computer or smartphone with internet
  • Willingness to learn and participate actively
  • Suitable for beginners – no prior UK experience needed

Audience

  • The target audience is international students, migrants, and new professionals seeking to build careers, understand UK work systems, and adapt to UK culture.

Course Content

Customer Service Skills for Hospitality & Retail (UK Standard)
Communication, complaint handling, service etiquette, and teamwork.

  • COMPLETE COURSE (VIDEO)
    05:03
  • Understand UK Expectations of a Professional Customer Service Provider (TEXT)
  • List of Skills and Competencies Required for the Role of Customer Service Provider in the UK (TEXT)
  • How to Communicate Clearly and Professionally with Customers (TEXT)
  • Guidance for Handling Difficult Situations and Complaints Effectively (TEXT)
  • How to Build Confidence in Customer-Facing Roles (TEXT)
  • Techniques to Demonstrate Positive Body Language and Listening Skills (TEXT)
  • Improve Employability in Hospitality and Retail Sectors (TEXT)

Student Ratings & Reviews

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Course Includes:

  • Price:
    £59.00
  • Instructor:Admin
  • Duration: 6 minutes
  • Lessons:8
  • Students:0
  • Level:Beginner
£59.00

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